Bonvion FAQs

Frequently Asked Questions

FAQs

How to shop & place an order

Do I need an account to place an order?

How do I place an order on the site?

Where can I find size and fit advice?

Can I cancel or make changes to my order?

Do you have coupon codes?

BONVION.COM pricing & payment

Which currencies can I shop in?

When will my card be charged?

What payment methods do you accept?

Will my personal details stay safe?

PSD2

What is PSD2?

What are the payment steps when I place an order?

How will my bank confirm my identity?

I have some more questions about payment: who should I contact?

Product availability & authenticity

Are BONVION items guaranteed authentic?

How will my order be packaged?

Can I reserve an item to buy later?

Shipping, taxes & duties

How much will I be charged for shipping?

When will I receive my item and how can I track delivery?

Returns & refunds

How can I return an item?

How do I package my item for return?

When will I receive my refund?

Will shipping & duties be refunded on return?

What do I do if I receive a defective item?

Bonvion Partnerships

Influencer Partnership

Wholesale